課程退換貨說明

線上課程會在報名30天內開放報名，並且在30天內開課完畢。

上課前三天會統一寄送課程資訊，如果要取消課程，請在上課前三天告知。沒有收到課程通知，請儘速聯絡客服。

 

以下情況無法接受取消報名：

  • 所有課程上課前三天都無法取消退費。此時行政流程都已經完成，也無法讓其他同學報名。
  • 馬拉松、畫圖進階班等需要交作業的課程，已開始繳交作業，便無法取消退費。

 

取消報名流程

聯絡客服人員 → 確認取消課程與釋出名額→  從後台退款。

 

退款說明
信用卡付款者：確認退貨成功後，會直接把款項刷退至原付款的信用卡帳號中。

ATM、綠界、paypal付款會請顧客提供退款帳號，3-5天內退款給顧客。

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Course Cancellation & Refund Policy

Online courses will begin and finish within 30 days after registration.

Course details and Zoom access will be sent 3 days before the class starts. If you wish to cancel, please notify us at least 3 days before the class begins.

If you do not receive the course information, please contact customer service as soon as possible.

Cancellations Will Not Be Accepted Under the Following Conditions:

  • Cancellations are not allowed within 3 days before the class starts. At that point, all administrative processes are complete, and your spot cannot be offered to others.
  • For courses that require assignments (e.g., marathon sessions, advanced drawing classes), once assignments have been submitted, cancellation and refunds are no longer permitted.

 

Cancellation Process:

Contact customer service → Confirm cancellation and release your spot → Refund processed via the system backend.

 

Refund Details

  • Credit Card Payments: After cancellation is confirmed, your refund will be issued to the same card used for the original payment.
  • ATM, ECPay, or PayPal Payments: Please provide your refund account details; the refund will be processed within 3–5 business days.